Contact Us 800-719-2379 | customerservice@RixxLotion.com

Return/Refund & Delivery Policy

RETURNS, REFUNDS AND DELIVERY POLICIES

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, minus shipping and handling fees. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date.

RETURN PROCESS

To return an item please email: customerservice@RixxLotion.com to communicate the return information. Place the item securely in its original packaging or a shipping box. Please include your proof of purchase or date of purchase, plus name and address and mail your return to the following address:

Rixx Lotion Attn: Returns 1955 W Baseline Rd Ste 113-632 Mesa, AZ 85202

(Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return)

REFUNDS

After receiving your return, we will process your refund. Please allow at least 7-14 days from the receipt of your item to process. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

PLEASE NOTE – undelivered items

If you did not receive your product due to incorrect address, you will receive a refund of product fees minus shipping and handling upon receipt of product back from the shipping company. We encourage a double check of your mailing address when submitting an order to avoid this situation from occurring.

DELIVERY POLICY

Your delivery will be 3 to 7 business days from the placement and successful payment of your order. This is subject to delays beyond the control of the shipping companies. We are not responsible if these occur. If there are questions regarding your delivery, please email: customerservice@rixxlotion.com.

At this time we do not offer shipping for overnight or faster delivery. All orders are sent USPS.

You will receive an email with your confirmation of payment and the order transaction number.

Updated 7/10/20

EXCELLENT
2 reviews on
Dee H
Dee H
2020-03-12
This lotion is non-greasy, quick-absorbing and wonderful at tackling dry skin! I was pleasantly surprised by the results and happy to find a great product with quality ingredients.
Briana Lara-Lowe
Briana Lara-Lowe
2017-10-07
Rixx Lotion is not just any ordinary lotion. It is truly one of a kind. I call it my "miracle lotion" and I cannot recommend it highly enough. I was lucky enough to discover Rixx Lotion about 4 years ago when I was shopping at Healthy Habit. I was looking for anything that would help the horrible Lupus Butterfly Rash on my face. I was desperate. I had tried everything from steroid creams to at least 20 other over the counter lotions, without any success, when I finally found Rixx. From the very first time I put it on I felt instant relief. It was cooling and calmed my burning, irritated skin immediately. And huge bonus...within a day the awful rash that I had suffered from for over a year was noticeably less red and within about a week after I started using Rixx it was completely gone! This lotion truly changed my life for the better. I still use it every single day under my make up and before bed. Thanks to this amazing lotion my rash has never returned! It also helps relieve pain from muscle aches that are another symptom of Lupus. My mom uses it daily to help with her arthritis and my son loves to get his "Rixx Lotion massages" every night. It is the perfect lotion for the whole family!!

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